a. Cleaning: We have an English lady looking after the cleaning and laundry for us. Jean will clean and change the bed linen etc every Saturday, so please let her have reasonable access. If you really need to get in touch (in an emergency), you can phone Jean on 0034 971 864759 (home) or 0034 628 159375 (mobile).
b. Garden: Rafael is the man. He looked after the house for 14 years for the previous owners, and has full access to anywhere in the event of any emergencies, breakdowns etc. I hope your Spanish or Mallorquin is good – Rafael does not speak English, but is the sort of man who, with the help of a cool drink, will certainly grasp any problems. His mobile number is (+34) 629 742036, home number (+34 971) 533945.
c. Pool: Richard, of Sovereign Spas & Pools, looks after the pool. His mobile phone number is 0034 659 078 327; The showroom number (which is located on the edge of Pto Pollensa, opposite the petrol station on the Pollensa road very close to Caprabo Supermarket) is 0034 971 866958 but is only open occasionally. Please contact Richard in the event of a problem with the pool.
d. General emergencies: If, in dire emergencies, you really need some help in English, you may contact Jean who will, I know, do everything she can to help. She has a small list of useful contacts but please only rely on her help as a last resort. Thanks.
e. Emergency Services: If, heaven forbid, you have an accident or other serious problems, which require one of the emergency services, you will find a list of numbers at the end of this document.
f. Hot Water: The hot water and central heating are from an oil-fired boiler of frightening size and complexity in the shed beside the garage (which will be locked). If the hot water runs out, it is probably because you’ve used it all up and, like any other immersion heater, you will need to give it time to heat up again! If it stays cold you are in deep trouble and need to get help!!
g. Taps: The taps in the house are a little idiosyncratic. In the bathrooms, the hot and cold water in sinks and showers tend to operate in the opposite direction to the colour coding on the taps. This is because the original owners of the house when it was built installed the pipes in line with what they were used to in Switzerland and not how the Spanish taps are set up. It’s not universally true, I’m afraid, because we’ve added new plumbing since – the right way round. Just try the opposite logic if hot (or cold) doesn’t come out when expected!!
h. Gas: Only the cooker runs on bottled gas. The bottle is in the R.H. cupboard outside by the B-B-Q. If you do run out, there should be a spare, but please contact or tell/show Rafael on his next visit so that he can replace the empty. If you need to get a new bottle quickly, there are plenty of places in the town. Probably the closest is Trebol paint shop – on the roundabout near to the Hyper supermarket just past the Siller Restaurant.
i. Electrics: There are two fuse boxes in the house. The main box is behind the white plastic cover in the hall and a subsidiary box inside the door to the kitchen, which covers the appliances in the kitchen. Try to avoid turning too many kitchen appliances on at once. The supply system in Mallorca has been changed and now works on a maximum surge principle. It’ s possible to trip the whole supply into the house, which could take some hours to reset by Ehisa, if you turn on too many appliances at once. In the event of any electrical problems, please check to see if any fuses have tripped before taking any further action!
j. Basuras (Dustbins, to you and me): There are no individual house collections in Mallorca so it is absolutely important to bag and tie up your rubbish and drop it in to any of the basuras you pass regularly when you go out. Please don’t leave them to accumulate, for obvious reasons. You will get ants very quickly and its not pleasant in the heat!
k. Fridge: Could you try not to overload the shelves in the fridge. They cost nearly 40 Euros each to replace (yes, really!!), and too many beers can cause a collapse.
l. The usual commonsense about glasses around the pool, please. NO GLASS! The cost of draining and refilling the pool in the event of broken glass would run into thousands!
m. Children: The obvious areas of caution are the pool and the roof & stairs.
n. Toilets: Please could you only flush the usual tissue down the toilets. They cannot cope with disposable nappies, sanitary towels etc.
o. Water: We are not on mains water supply -the water comes from our own well in the rough paddock. While it is drinkable we recommend that you boil it first or buy drinking water. Most guests (and local people) use bottled water for drinking, ice etc.
p. TV/Video: There is a TV, with new satellite access to a full range of channels. You will find simple instructions in the lounge. There is also a combined VCR & DVD player, so you can take all the childrens’ (and adults) favourites.
q. Smoking: The house is non-smoking. We would be very grateful if smokers could indulge outside rather than in!
r. Air Conditioning: We have installed air-con in all of the bedrooms. These are independently operated via remote controls – there should be one remote in every bedroom – and are not cheap to run. We would ask all guests to be sensible and avoid:
– Turning them on when you arrive and leaving them still running 7 or 14 days later when you leave.
– Running them full bore with the doors and windows open.
– Losing the remote control units. I’m not sure if we are able to obtain replacements!
Checking in & out
Whilst we don’t want to be rigid or impose uncomfortable rules on this, it is necessary to allow Jean a reasonable time to clean, make up beds etc. between guests – and the last thing we want is for her to get upset because she comes under pressure when people do not give her space and time to do what is necessary.
It will be very useful if you could let me know times of flights as soon as you can so that I can tell Jean when you are likely to arrive and leave.
I know its not easy for you to have to wander round all day if your return flight is late on, but we ask you to comply with the following times:
– Arrival time – 3.00 p.m.
– Departure time – 11.00 a.m.
If you are leaving in the afternoon/evening, it should be o.k. for you to pack all your bags up and leave them in the hall out of the way until (no later than) 2.30 p.m.
Please make sure that you get them out before the 3.00 deadline when the next guests are due to arrive.
We will try to tell you before you go to the villa if there are guests booked in on the day you leave. Obviously, if no one is following in on the day you leave, the crossover is less critical. However, if guests are following you, we must ask you to stick strictly to the times above.
a. Keys: We will normally give you one set of keys per booking (front door/small inner gate and main entry gate) unless you specifically request two. Please do not lose a set – we must charge 25 Euros to replace.
b. Shutters: There are shutters on all the windows. Please make sure you either close and lock them securely or that they are held securely on the wall latches. The wind can get up extremely quickly on the island particularly during the afternoon and a shutter can do a lot of damage if allowed to swing free in a sudden gust. The commonest cause of damage is when people go out for the day when it is dead calm and forget to secure all the shutters before they go.
c. Dishwasher and washing machine: Please only use Calgonit in the dishwasher and put a Calgon tablet into the washing machine with each wash. The water on Mallorca is extremely hard and this will prolong the life of the machines considerably. There are instructions for the washing machine and the dishwasher is, I think, self-explanatory.
As we have indicated under “Children” above, there are three obvious areas in the house and garden where safety is a consideration:
a. The Pool: The pool is NOT deep enough for safe diving, except with extreme care.
b. The Roof: Obviously the roof, and particularly the stairs, are areas of potential danger. As we have said, don’t play rugby against the roof walls, and take care on the stairs.
c. The Pump/Electrics “casita” next to the pool: This building is full of electrical gear and chemicals. Please make sure that noone goes in there – it is for Richard/Rafael only. It should be locked.
Finally, we hope you enjoy your stay. If anything goes wrong, please let us know as soon as possible. If you have any suggestions for improvements, again we would be interested in your views. Above all, accidents happen and if you break anything, please just let us know so that we can replace for the next guests.